| Getting Help |
| If you need any assistance with TagIt, TagItLite
or our other products, I am eager to hear from you. Please
contact me at
info@tagityourself.com. |
| I personally respond to all emails and my goal
is to reply within 24 hours. Usually I am able to respond
much more rapidly than that. Emails received after 9 pm
CST will probably be handled the next day. Of course there
are other times when I am traveling or vacationing and responses
may take longer. |
| Here are some things you can do that make it
easier for me to help you (and faster too): |
| ü |
If you are downloading and installing the program
for the first time, please read the instructions again
and look for links to additional help. |
| ü |
TagIt users might find some help
here. |
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Tell me your operating system. Is it XP,
Vista, Windows 7? Is it 32-bit or 64-bit (XP is
almost always 32-bit, Windows 7 is almost always 64-bit,
but Vista may be either)? |
| ü |
Be clear about the nature of the problem. It
is not very helpful to write "I am having a problem.
Please help!" unless you tell me what the problem is.
What were you doing or trying to do and what happened
next! |
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If you receive an error message, copy it down and
send it. Sometimes there is a second part to an
error message. Look for >> and click on it.
Check to see some error messages by clicking
here. |
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If I follow up with questions, please answer all of
them or let me know that you do not know how to answer. |
| ü |
Give both of us some time. Don't wait until
the night before a sale to try installing or printing
tags. |
|
| In some cases I may ask you to send a
diagnostics file or a backup of your data. |
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| I appreciate feedback so I can learn what works
and what doesn't work. It helps me to be more helpful to
others who might experience a similar problem. |
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